TQL laid claim because count wasn't right on freight
We hauled a load for TQL in June, 5 months later I get an email asking how we plan to pay a claim. One it was the first time I heard about any load information, after reviewing the seal was not broken so I denied the claim.
TQL replied that per our contract it's our job to stay on the dock and count everything, but we've never come across a shipper that allows this. Anyone dealt with this? Any suggestions of how to resolve?